How to Use the Site

📌Value-Added Tax (VAT)

The listed prices of all products in our store include VAT, and no additional tax will be charged.

📌Import duties and taxes

If you order a product from outside Japan, import duties and taxes may be incurred upon arrival at the destination. Tenyoushop does not cover these fees and does not calculate or estimate them in any way. If the buyer is making an international purchase, we recommend contacting the local customs authorities for more details on costs and procedures.

The buyer will also be the recorded importer of the goods and must ensure that the purchase complies fully with the import laws of the destination country. Please note that upon arrival at the port, the product may be subject to customs inspection, and Tenyoushop does not guarantee that the packaging will be free from signs of tampering.

📌About Stock Availability

Please note that adding items to your shopping cart does not guarantee stock availability.

※ The shopping cart has an expiration period. After 30 days, the contents of your cart will be automatically deleted.
Even within the expiration period, stock is not reserved, and items may become out of stock at the time of purchase. We kindly ask for your understanding in such cases.

📌Confirmation of Order Notification Emails

Order confirmation and shipping completion emails are sent to the email address provided at the time of purchase. Please check the content carefully to ensure there are no mistakes.

※ If you completed your purchase while logged in, you can check your order status from your purchase history in “My Page.”

To ensure you receive emails related to Tenyoushop, please adjust your domain settings to allow emails from us and disable any spam filters (e.g., anti-phishing, forwarding restrictions, URL link permissions).

📌Regarding Purchases Suspected for Resale Purposes

If you wish to purchase in large quantities, please contact us via email or phone. We will provide detailed guidance and special support based on your order details. We are happy to propose the best plan tailored to your needs, so feel free to reach out to us.

📌hanges or Cancellations After Order Completion

Order cancellations due to customer circumstances are generally not accepted. However, if you have made duplicate orders or entered incorrect order details, please follow the procedures below as soon as possible:

📌For Customers Who Purchased While Logged In

1️⃣   Check your order status in the purchase history under “My Page.”

2️⃣   If the [Cancel] button is available, click it to cancel your order.

• • Please note that partial changes to orders are not possible. You will need to place a new order.
  • Stock for the initial order cannot be guaranteed during this process.
  • (Canceled stock from your order may not immediately become available.)

3️⃣   If the [Cancel] button is unavailable and you see the message “This order cannot be canceled,” the order is already being prepared for shipment and cannot be canceled.

• • However, depending on the timing, it may still be possible to stop the shipment. Please contact us for further assistance.

📌For Inquiries

Please prepare your order number, name, and phone number used at the time of order, and contact us promptly through the “Contact Us” section below.