Privacy Policy

About Us

Our website address is http://tenyoushop.com

Tenyoushizai Corporation (hereinafter referred to as “the Company”) has established this Privacy Policy (hereinafter referred to as “this Policy”) regarding the handling of personal information of users in connection with the services provided on this website (hereinafter referred to as “the Service”).

Article 1 (Personal Information)

“Personal Information” refers to the “personal information” as defined by the Personal Information Protection Law, which refers to information about a living individual that can identify a specific person through details such as name, date of birth, address, phone number, contact information, or other descriptors. It also includes biometric data like appearance, fingerprints, voiceprints, and information such as health insurance numbers that can identify a specific person (Personal Identifiable Information).

Article 2 (Collection of Personal Information)

The Company may collect the following information about customers:

1. Name, address, gender, date of birth, phone number, email address, driver’s license, SNS account information
2. Purchase history
3. Information regarding financial accounts and other payment-related data
4. Cookies and other tracking or analytics technologies (collectively “Cookies, etc.”) including online identifiers, device information, location data, browsing history
5. Transaction records containing personal information from partners (including information providers, advertisers, and ad distributors)

Article 3 (Use of Cookies)

The Company uses Cookies, etc., on its website to provide better service to customers. Cookies are small text files exchanged between the web server and the customer’s internet browser and stored on the customer’s device when they visit the Company’s website. By using them, browsing history and service usage records may be obtained. Customers can configure their browser settings to reject Cookies or delete saved Cookies. However, rejecting or deleting Cookies may limit some functionalities of the website.

Article 4 (Purposes of Using Personal Information)

The Company will only use the personal information provided by customers for the following purposes:

1. Responding to inquiries about products, sending catalogs and other materials
2. Member registration, identity verification, and other customer information management
3. Shipping and delivery of products
4. Billing for products and other paid services
5. Providing after-sales services, such as product repairs
6. Providing information about the Company’s products and services, notifications about campaigns and events
7. Identifying and suspending inappropriate users engaged in violations of terms or improper use
8. Planning and development of the Company’s products and services
9. Collecting, analyzing, and using marketing data to provide advertisements or services based on customers’ interests and preferences

Article 5 (Changes in Purpose of Use)

The Company will only change the purpose of using personal information if it is reasonably related to the original purpose. If such a change occurs, the customer will be notified or the change will be announced on the website.

Article 6 (Provision of Personal Information to Third Parties)

Except in the following cases, the Company will not provide personal information to third parties without the user’s prior consent:

1. When it is necessary to protect a person’s life, body, or property, and it is difficult to obtain the individual’s consent
2. When it is particularly necessary to improve public health or promote the sound growth of children, and it is difficult to obtain consent
3. When cooperation is required in carrying out duties prescribed by law by national or local government bodies or their agents, and obtaining consent could obstruct the execution of those duties
4. When personal information is provided after notifying or publishing the required information and reporting to the Personal Information Protection Committee
5. When the provision of personal information to third parties is included in the purpose of use

The above does not apply if the information is provided to a third party for the purposes of business succession or joint use, or under specified conditions.

Article 7 (Disclosure of Personal Information)

If a user requests the disclosure of personal information, the Company will disclose it without delay. However, if disclosing the information is expected to harm the rights and interests of the user or a third party, or significantly disrupt the Company’s operations, the Company may not disclose all or part of the information. A fee of 1,000 yen will be charged per request.

Article 8 (Correction and Deletion of Personal Information)

Users may request the correction, addition, or deletion of their personal information if it is incorrect. The Company will promptly correct or delete the information if necessary and notify the user accordingly.

Article 9 (Suspension of Use of Personal Information)

If a user requests the suspension or deletion of personal information because it is being used beyond the intended purpose or was obtained improperly, the Company will investigate and, if necessary, suspend or delete the information.

Article 10 (Anonymized Processed Information)

If the Company creates anonymized information, it will follow the standards prescribed by law. Anonymized information refers to personal data that has been processed so that individuals cannot be identified, and it is impossible to restore the original data.

Article 11 (Changes to the Privacy Policy)

The Company may change this Policy without notifying users, except for matters specified by law. The revised Policy will take effect once it is posted on the website.

Article 12 (Contact for Inquiries)

For inquiries about this Policy, please contact:

TEN YOU KI ZAI,INC.Contact Information

Phone: 0081-54-266-5818 (Hours: 9:00 AM – 5:00 PM, excluding weekends, holidays, and long breaks)
Email: sp1@tenyoushop.com
Website: https://tenyoushop.com
Address: 46-202, Matsutomi Kamigumi, Aoi Ward, Shizuoka City, 420-0942, Japan